Delivery

The rate(s) charged for the delivery of your order is based on the overall weight of your product(s) and your location. Before the final checkout page you will be shown what the cost of the delivery will be, and you will have a chance to cancel your order at any given time should you decide to do so.

The list below shows our standard rates of delivery:

UK Mainland - £10 per parcel

UK Highlands and Islands - Northern Ireland, Scilly Isles, Isle of Man, Channel Isles, Scottish Islands, Scottish Highlands, Isle of Wight - £26 per parcel

Europe Zone 1  - Germany, France, Netherlands, Belgium, Luxembourg and Eire - £18 per parcel

Europe Zone 2 - Austria, Denmark, Switzerland (£25 customs charge for Switzerland) - £21 per parcel

Europe Zone 3 - Czech Rep, Italy, Slovakia, Spain -£ 23 per parcel

Europe Zone 4 - Finland, Portugal, Sweden, Poland, Estonia, Hungary, Slovenia- £25 per parcel

Europe Zone 5 - Lithuania, Latvia, Norway (£30 customs charge), Croatia, Serbia (£30 customs charge), Bosnia (£30 customs charge), Bulgaria, Romania, Greece, Iceland (£30 customs charge) £33 per parcel

Despatch

Subject to product availability, we aim to despatch all orders within 14 working days or sooner. However our specialist European products and all bespoke items will take longer and can take up to 3 months for delivery.

Please contact the showroom either via telephone or e-mail available below:

T: 0191 285 3671
E: info@sarahbowenlighting.co.uk

Couriers

All of our orders are dealt with by Interlink Express (www.interlinkexpress.com)

Order Tracking

If there is a tracking number provided by our delivery carrier, we will update your order with this information so you can use the number to check up on your delivery.

Back Orders

If a product or item you have requested goes on back order, we will deliver to you the part of your order that is currently in stock. When the product you ordered that wasn’t available becomes available again we will deliver you the rest of your order and you will not be charged any additional fees for delivering and handling the second delivery.