Returns and Exchanges

How to return an item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

1. Mail your returned item to:

Sarah Bowen Lighting
63-65 High Street
Gosforth
Newcastle upon Tyne
NE3 4AA

2. Include in your package a signed letter stating the reason for your return and the original receipt.

Restocking Fee

All items are subject to a 20% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your item is in like new condition, you may exchange your item for an alternative item, and either pay or receive the difference (subject to the cost difference of your original purchase). You will not be subject to a restocking fee in this case, but you will still have to pay return shipping.