Terms & Conditions

Terms & Conditions

These terms and conditions help to keep this website a safe place to trade and set out the full extent of any agreement reached between you and sarahbowenlighting.co.uk in connection with this site. You should understand that by placing an order, you accept the following terms and conditions:

You agree that e-mail can be used as a long-distance means of communication.

No contract for the sale of any product will subsist between you and Sarah Bowen Lighting unless and until Sarah Bowen Lighting accepts your order by way of an e-mail confirming that it has received payment in full for all of the products you have ordered and that the products have been delivered to the specified address. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Sarah Bowen Lighting sends the e-mail to you (whether or not you receive that e-mail). This confirmation (not request) e-mail amounts to an acceptance by Sarah Bowen Lighting.

Sarah Bowen Lighting will not pass on your personal or credit or debit card details to any third party.

You undertake that all details you provide to Sarah Bowen Lighting for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.

If there are any changes to the details supplied by you it is your responsibility to inform Sarah Bowen Lighting as soon as possible.

Sarah Bowen Lighting will do its best to correct errors and omissions as quickly as practicable after being notified of them.

Processing of orders

Credit and Debit cards are debited before items are shipped by Sarah Bowen Lighting. All prices include sales taxes (where applicable) unless otherwise stated.

Every purchase you make shall be deemed performed in the United Kingdom. The law of the United Kingdom shall govern every aspect of contractual agreement concerning purchases made from this web site.

Sarah Bowen Lighting aim to arrange shipment of all in stock items within 14 days of your order, however other exclusive European products and bespoke lampshades may take up to 3 months, in which case you should contact Sarah Bowen Lighting with any concerns.


The period stated within which you will receive your order is approximate. Product(s) will be sent to the address given by you in your order and stated in the Order Confirmation.

Title to any product ordered will pass to you once Sarah Bowen Lighting has received payment in full for that product.

If your delivery address is outside of the United Kingdom you maybe subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; Sarah Bowen Lighting advises each customer to contact their local customs office for further information.

Please note that when shipping products internationally you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Please see our delivery policy for any concerns.

Returns Policy

In accordance with your statutory rights as a consumer, claims for refunds, replacements or repairs will be offered as applicable if goods are found to:

  • Not be of satisfactory quality,
  • Not be fit for the purpose for which they were sold,
  • Not correspond with their description,
  • Not correspond with a sample on display, and/or
  • Be sold without good title

The cost of returning goods under the rights indicated above will be borne by us.

In addition, under the Distance Selling Regulations 2000, when you buy goods over the internet (or other distance selling medium) you have the right to cancel your contract at any time up to 7 working days after the day of receipt. You must notify us of your intention to cancel the contract, under these provisions, within the cancellation period and preferably in writing. You must take reasonable care of the goods whilst in your possession; and they must be returned promptly, and as far as is practicable in their original condition and packaging. You are entitled to remove the goods from their packaging for reasonable examination but you may be liable for any loss of value resulting from any damage or alteration caused whilst in your possession. Please be aware that the cost of returning the goods, under these provisions, is to be borne by you, and we strongly advise you return via recorded delivery and retain proof of posting. 

We ask if you could examine all goods delivered as soon as they arrive, and notify us of any problem with the goods within 24 hours. We will have a claim, against our couriers for any items they damage in transit while being sent to you, and therefore request that you keep all packaging with the goods in order to ensure such a claim is not invalidated.

The above statements are not intended to be a full indication of all your rights as a consumer. Full details of your rights when buying over the internet, and otherwise, are available from your Trading Standards and/or Consumer Direct. 

Bespoke Product Returns Policy

Unfortunately we are unable to offer a refund on any bespoke product unless faulty or broken. This is in accordance with S.13(c) of The consumer Protection (Distance Selling) Regulations 2000. We therefore ask you to think carefully when ordering a bespoke product to ensure your satisfaction.


It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law.

Sarah Bowen Lighting may amend these terms and conditions from time to time, and place the new version on the website. All purchases from the date that the amended terms are placed on our website will be governed by those new terms.

These terms and conditions shall apply when Sarah Bowen Lighting accepts your order by e-mail confirming that it has received payment in full for all the goods you have ordered. They shall supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations) relating to your purchase, whether oral or in writing, and contain the entire agreement between sarahbowenlighting.co.uk and you relating to your purchase. Sarah Bowen Lighting advises that you print off and keep safe a copy of these terms and conditions once your order has been accepted by Sarah Bowen Lighting.

You are advised to read (and are responsible for reading) all information on this website fully.

Customs Charges on Delivery

When shipping to Switzerland, Norway, Serbia, Bosnia and Iceland each order incurs an additional £30 customs charge.

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